Privacy policy
Last Updated: 15 July 2026
At Orlivia, we are committed to protecting your privacy and handling your personal information securely and responsibly. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website or place an order.
Information We Collect
We may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Payment information (processed securely through trusted payment providers)
- Order history
- IP address
- Browser and device information
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud and unauthorised transactions
- Comply with applicable legal obligations
Cookies
Our website uses cookies to improve website functionality, personalise your shopping experience and analyse website traffic.
You may disable cookies through your browser settings; however, some website features may not function correctly.
Data Security
We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss or misuse.
Third-Party Services
Your information may be shared only with trusted providers, including:
- Payment processors
- Delivery partners
- Fraud prevention services
- Website analytics providers
- Customer support providers
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where permitted by law
Contact
Orlivia
160 Clerkenwell Road
London EC1R 5DU
United Kingdom