Shipping policy

Last Updated: 15 July 2026

Thank you for shopping with Orlivia.

Order Processing

• Handling Time: 2 business days.
• Orders are processed Monday to Friday, excluding UK public holidays.

Delivery

Estimated delivery time is 3–5 business days after dispatch.

Delivery times are estimates and may vary due to courier delays, weather conditions or public holidays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Delivery Address

Customers are responsible for providing accurate delivery details before completing their purchase.

Orlivia cannot be held responsible for delays caused by incorrect address information.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact our customer support team promptly so we can assist you.